Recommended Practices: Communicating with Families Either With or Without a Pandemic

Registration

Schedule:

Thursday, July 9, 2020

3PM EASTERN

(12:00 PT / 1:00 MT / 3:00 ET)

Duration: 90 minutes

  • $79 for Members & Non-members

Already Registered?

Refer to confirmation e-mail for connection instructions.

Summary

Communication is one of the most basic skills that staff need in order to successfully collaborate with families to achieve the best possible outcomes for residents. Unfortunately, there are many ways for communication to get derailed. With training, staff can learn strategies to handle even the most challenging situations and manage risk. This presentation addresses the difference between essential and therapeutic communication, the five rights of communication, accepting and handling complaints, communication pitfalls and strategies for improvement. Examples will include recommended practices for communicating with families during the COVID-19 pandemic.

NHA: This program has been approved for Continuing Education for 1.5 total participant hours by NAB/NCERS—Approval #20210708-1.50-A66545-DL. Contact KistiBoatright@hcam.org for further information.

In order to receive NHA credits, please supply your NAB ID# with your registration. HCAM will be uploading all credits to the NAB database 2 weeks after the live program, or within 30 days after completion of the training on-demand. If your NAB ID# is not provided, HCAM cannot apply your credits.

RN: HCAM is an approved provider of continuing nursing education by the Wisconsin Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.


Presenters

Paige Hector
Ms. Hector is a clinical educator and professional speaker with over 25 years’ experience in post-acute and long term care settings. She specializes in diverse topics for the interdisciplinary team and sustainable process improvement. Paige writes extensively on topics relevant to nursing homes and is currently authoring multiple chapters of Managing the Long-Term Care Facility. She is an Associate Editor and regular columnist for Caring for the Ages, the publication for the American Medical...More

How To Attend

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Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). Registrants in jurisdictions not listed below will receive a Certificate of Attendance/Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant attending the live program at their own computer and phone.

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NHA, WNA


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Registration

Schedule:

Thursday, July 9, 2020

3PM EASTERN

(12:00 PT / 1:00 MT / 3:00 ET)

Duration: 90 minutes

  • $79 for Members & Non-members

Already Registered?

Refer to confirmation e-mail for connection instructions.

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