Share this program:

On-Demand Webinars

Social Work Series | CMS Phase 3: The Nuts & Bolts of Cultural Competency, Part 1

Share this program:

Date Published

February 2, 2021


Health Care Association of Michigan


For immediate assistance please consult our FAQ page. If you're unable to find the answer you need, please call 737-201-2059 (M-F, 8am-6pm CT) or e-mail customer service.


Parts 1 & 2: In the new CMS Requirements of Participation, a concentrated focus has been placed on the provision of “culturally competent” care and services by all staff. This one area of care is stressed throughout the requirements to become effective November 28, 2019 in Phase 3 of the CMS RoP implementation. ALL DEPARTMENTS/ STAFF ARE REQUIRED TO HAVE THIS TRAINING and are being looked at very closely during the survey process, as they conduct numerous functions and services for a very diverse population. Our staff must possess the ability and knowledge to communicate and to understand lifestyles, preferences, interests and behaviors influenced by culture. Factors such as race, ethnicity, culture, and religion often affect how we provide, and residents seek, or accept, health care and services. We need to understand diversity and to examine the caring process as we know it. This session is designed to enhance the healthcare professional's knowledge and skills as required by the CMS RoP. Cat will review the cultural and social differences among the elderly, along with the expectations our staff have of them. The current requirements, communication techniques, interventions and staff/resident expectations will be addressed.
LNHA: This program has been submitted to NAB/NCERS for Continuing Education for 1 total participant hour.
SW: This course has been submitted to the Michigan Social Work Continuing Education Collaborative for 1 total participant hour. The Collaborative is the approving body for the Michigan Board of Social Work

Expand summary
back to top


Cat Selman

Educator. Motivator. Communicator. Consultant. Author. Catherine R. “Cat” Selman, BS, uses her dynamic personality and... Read More

back to top

Program Titles and Supporting Materials

This program contains the following components:

Video Presentation
Slide Deck Copy
back to top


If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

Click on jurisdiction for specific details:

back to top

How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

back to top


Refund Policy
SeminarWeb and Health Care Association of Michigan programs are non-refundable.

Privacy Statement
We respect and are committed to protecting your privacy. Read Statement.