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How to Have Difficult Conversations in the Workplace

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Date Published

August 6, 2020


Health Care Association of Michigan




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Communicating with people regarding problems or concerns is challenging for most of us, and when negative attitudes are involved, it gets even harder. Unfortunately, it is quite common for people to avoid tough conversations due to the unknown, the stress involved, the fear of the response, or the belief that it will not help at all. It’s unfortunate because this avoidance actually leads to more stress and the possibility of more problems building over time. This session offers a way of thinking and approaching conversations that provides confidence and security in problem-solving. By following a few key steps, you can make any conversation much easier, effective, and a lot less stressful. Whether you need to talk to a team member who is exhibiting a negative attitude or you are pulled into a challenging family meeting, you can feel confident in your ability to have an impactful discussion. Sometimes no matter how respectfully and eloquently we convey information, we run into people who do not waver at all from negativity or obstinance. This technique helps you to avoid worrying about how someone will respond as you focus on the attempt to find a solution to a problem moving forward. This session will offer practical tools and examples that will help participants by:

  • offering insight into why identifying a clear goal is critical in such conversations and tips on how to do that quickly.
  • identifying strategies on how to make a conversation safe for the other person to listen.
  • developing the ability to make your point without anyone feeling accused or attacked and ending conversations with clarity.
  • utilizing questioning to avoid the conversation from being manipulated or derailed by challenging behavior.
Credit Information:

NHA: This program has been approved for Continuing Education for 1.5 total participant hours by NAB/NCERS—Approval #20210805-1.50-A66661-DL. Contact for further information. In order to receive NHA credits, please supply your NAB ID# with your registration. HCAM will be uploading all credits to the NAB database 2 weeks after the live program, or within 30 days after completion of the training on-demand. If your NAB ID# is not provided, HCAM cannot apply for your credits.

RN: This program will provide participants with the opportunity to earn up to 1.5 contact hours for nurses. HCAM is an approved provider of continuing nursing education by the Wisconsin Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

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Pam Theisen, MSW

Pam Theisen has 35 years of experience working with Henry Ford Health System in a variety of positions including inpatient... Read More

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Program Titles and Supporting Materials

This program contains the following components:

Video Presentation
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If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

Click on jurisdiction for specific details:

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How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

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SeminarWeb and Health Care Association of Michigan programs are non-refundable.

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