Recommended Practices: Communicating with Families Either With or Without a Pandemic
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July 9, 2020
Health Care Association of Michigan
Communication is one of the most basic skills that staff need in order to successfully collaborate with families to achieve the best possible outcomes for residents. Unfortunately, there are many ways for communication to get derailed. With training, staff can learn strategies to handle even the most challenging situations and manage risk. This presentation addresses the difference between essential and therapeutic communication, the five rights of communication, accepting and handling complaints, communication pitfalls and strategies for improvement. Examples will include recommended practices for communicating with families during the COVID-19 pandemic.
NHA: This program has been approved for Continuing Education for 1.5 total participant hours by NAB/NCERS—Approval #20210708-1.50-A66545-DL. Contact KistiBoatright@hcam.org for further information.
In order to receive NHA credits, please supply your NAB ID# with your registration. HCAM will be uploading all credits to the NAB database 2 weeks after the live program, or within 30 days after completion of the training on-demand. If your NAB ID# is not provided, HCAM cannot apply your credits.
RN: HCAM is an approved provider of continuing nursing education by the Wisconsin Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
Program Titles and Supporting Materials
This program contains the following components:
If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.
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How to Attend
Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.
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