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CNA Series | Enhancing Your Communication Skills

What You Will Learn

  • Understand what constitutes "Critical Conversations"
  • Learn why most people react in one of three ways during critical conversations / difficult moments
  • Increase understanding of self-awareness and what elements of self contribute to how we handle communication and crisis

Share this program:

What You Will Learn

  • Understand what constitutes "Critical Conversations"
  • Learn why most people react in one of three ways during critical conversations / difficult moments
  • Increase understanding of self-awareness and what elements of self contribute to how we handle communication and crisis
Register Now

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Wednesday, January 12, 2022

6PM EASTERN
(5:00 CT)

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Price

$25 for Members
$50 for Non-members

60 minutes
Bundles
Program is also part of this bundle:

CNA Series Bundle

Publisher

Health Care Association of Michigan

Questions

Already Registered? Refer to confirmation e-mail for connection instructions.

Something else? Please consult our FAQ page. If you're unable to find the answer you need, please call 737-201-2059 (M-F, 8am-6pm CT) or e-mail customer service.

Summary

In a 20-year study conducted including more than 100,000 people, it was revealed that the core skill of effective leaders and employees is that they are able to skillfully address politically and emotionally risky topics. In healthcare- where the stakes are high, the time is limited and emotions run strong - there are three main ideas that will equip you to best navigate daily critical moments and difficult conversations with greater ease. These enhanced communication skills will allow you to build stronger relationships with your teams, your customers, your stakeholders...even your own personal network of family and friends. During this session, participants will gain clarity around

1) Why we react the way we do in hard situations.
2) Techniques for effective self-management through critical conversations.
3) Suggestions on how to manage dialogue productively in order to get better results.

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Presenters

Meagan English

Since 2014 Meagan English has worked with aspiring and established leaders on behalf of transformational organizations.... Read More

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Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). Registrants in jurisdictions not listed below will receive a Certificate of Attendance/Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant attending the live program at their own computer and phone.

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How to Attend

Join the live program from your office, home, or hotel room using a computer with high speed internet. You may ask questions, participate in surveys, and post comments from your computer during the program. Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone. Simple instructions with a link to the program will be sent when you register and again the day before the webinar.

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