CNA Series Bundle

In this engaging and interactive presentation, attendees will learn the 3 Keys to maximizing their efficiency and effectiveness in the workplace, through a combination of lecture and discussion:
 

The first step to caring for a person with Dementia is to understand the person and the second is to understand the disease. Through a fun, interactive training program, caregivers will learn about the brain and how to help persons living with dementia achieve a higher quality of life. Based on Teepa Snow's Positive Approach to are (PAC), caregivers will learn a proven approach to quality Dementia care, impacting residents and staff alike. The more we know, the better we can CARE!

We all know how it feels to lose control of our day. A resident has "issues" before you can even get into the door of the facility. Staff have left messages on your voice mail, and notes all over your desk. Families feel that you were hired "just for them..." And that's just at work!! What about when you get home? Feel like the world is spinning out of control? Ever said, "it's just out of my hands..."? Those thoughts can result in doubts about your abilities as a caregiver, devalue your worth as a person, foster a lack of confidence in your skills as a professional, and just plain "wear you out!" Whatever the events happen to be, there is little we can do to prevent them from occurring. However, we should realize that there are some things in life that we CAN control. We can prevent life's little diversions from completely derailing us day after day. This session will offer guidance and recommendations for exercising techniques to regain "control" of your life and work.

Difficult families and residents exist and sometimes the difficulty is OUR fault. Other times, it's just the way the families and residents are - understanding approaches and methods of communicating will improve your teams' responses. This can drive satisfaction for all parties involved AND make life a lot easier for everyone!

Learn what should be reported as an allegation of abuse or neglect. Discuss how reporting is not accusing. Reporting is simply questioning if this was the best way to handle a situation. This is not black and white - report this and not that. Learn to read shades of gray. Become a resident advocate. Describe how to view situations through different perspectives. Resident Assistants in AFC or HFA are also mandatory reporters. 

Bullying, defined as “a distinctive pattern of deliberately harming and humiliating others,” is an increasingly common problem among seniors. While the communal-living nature of senior living communities can open the door for socialization and friendship, it can also be the location of cliques, gossip, abuse and bullying behavior. It is estimated that between 10 and 20 percent of older adults living in senior living communities are mistreated by their peers, and often the behavior goes unreported or unnoticed by staff. Unfortunately, bullying is not just exhibited on the playground – it is a behavior that spans multiple demographics and age groups.

In this session, participants will learn the definition and incidence of bullying in adult living communities and day centers including what older adult bullying looks like in this population. Characteristics of older adult bullies as well their targets and gender differences will be explored. The reasons why bullying occurs as well as the five different types of bullies are defined.

The impact of bullying is detrimental to the health and well-being of our seniors. Even one instance can have a lasting impact! Therefore, it not enough just to define bullying – communities need to know the warning signs, the physical and emotional impact, and what to do if it happens to them. Therefore, interventions for the organization, the bully, and the target will be reviewed to help communities minimize (and prevent where possible) bullying and mitigate the effects on the target. Addressing bullying behavior among older adults is critically important for enhancing quality of life and promoting emotional well-being; strategies to create caring and empathic communities for all residents and staff members are reviewed.

Pain, sometimes managed, sometimes unmanaged, is a common barrier to quality of life for elders residing in long-term care homes. Pain has significant and measurable negative effects on elders, but it can often times be alleviated through observations and care by direct care partners. As direct care partners, staff members closest to the elders observe when an elder is being effected by unmanaged pain. By empowering direct care partners through education and understanding, their value to the quality of life of all elders will be enhanced. This presentation will provide direct care partners with knowledge of multiple aspects of symptoms of pain, both objective and subjective, common misconceptions of pain, barriers to effective pain management, and appropriate non-pharmacological intervention for pain management to improve every elder's quality of life.

A favorite quote states “The customer may not always be right, but they are always the customer” – a stark difference to the more popular saying “the customer is always right”. The goal of excellent customer service is multi-faceted: ensure that your customer has the best possible experience, create loyalty and trust, and generate repeat business / referrals. Even when the customer is wrong, the goal of great service is to allow them to be wrong with dignity, and to elevate the business in the eyes of the customer. In this session, we’ll take key lessons from known “service savants”, discuss tangible strategies for creating a culture of service, and share ideas for transforming behavior to differentiate yourself.

As a CNA have you ever wondered how you are doing when it comes to Infection Prevention and Control when you are feeding someone "I wonder if I am doing this right?" Did anyone you feed become infected and you thought to your self " I wonder if that happened because of me?" Well this presentation is about how to feed a resident and provide hydration using the standards of Infection Prevention. Nurses if you are supervising someone and unsure if they are following the rules when it comes to Infection Prevention and feeding residents this presentation will alert you to what to look for. Attend the presentation and determine if you are following the rules of Infection Prevention when it comes to nutrition and hydration and stop the questions and fears regarding the proper use Infection Prevention standards of care.

Session description coming soon!

In a 20-year study conducted including more than 100,000 people, it was revealed that the core skill of effective leaders and employees is that they are able to skillfully address politically and emotionally risky topics. In healthcare- where the stakes are high, the time is limited and emotions run strong - there are three main ideas that will equip you to best navigate daily critical moments and difficult conversations with greater ease. These enhanced communication skills will allow you to build stronger relationships with your teams, your customers, your stakeholders...even your own personal network of family and friends. During this session, participants will gain clarity around

1) Why we react the way we do in hard situations.
2) Techniques for effective self-management through critical conversations.
3) Suggestions on how to manage dialogue productively in order to get better results.