Credits

1 Total Credit: 1 RN CE

pricing

$25 for Members

$50 for Non-members

LEARNING OBJECTIVES

• Identify instance of abuse - physical, verbal, and mental.
• Discuss neglect in terms of not following the care plan.
• Describe misappropriation of resident property - even if temporary.

Credits

1 Total Credit: 1 RN CE

pricing

$25 for Members

$50 for Non-members

LEARNING OBJECTIVES

• Describe the incidence and characteristics of bullying behaviors.
• Identify the five different types of bullies and their intended targets.
• Describe the impact of bullying on older adults.
• Identify organizational interventions that may help to minimize community bullying.

Credits

1 Total Credit: 1 RN CE

pricing

$25 for Members

$50 for Non-members

LEARNING OBJECTIVES

• Participants will demonstrate understanding of how the management of pain positively affects the quality of life of long-term residents.
• Participants will demonstrate understanding of the definition & implementation strategies of non-pharmacological treatments for pain.
• Participants will demonstrate understanding of signs, symptoms & behaviors of pain.

Credits

Credit approved by 4 authorities

pricing

$25 for Members

$50 for Non-members

LEARNING OBJECTIVES

• Understand the core keys to excellent customer service through success stories
• Discuss the importance of trust and safety in creating a culture of service
• Learn strategies to deploy that can elevate your customer service and transform behavior

Credits

1 Total Credit: 1 RN CE

pricing

$25 for Members

$50 for Non-members

LEARNING OBJECTIVES

• Distinguish when ABHR should be used versus hand washing with soap and water.
• Identify three potential infection prevention breaks in protocol to be aware of when delivering a meal to a resident.
• Describe the Infection prevention standards used in feeding 2 residents at the same time.

Credits

1 Total Credit: 1 RN CE

pricing

$25 for Members

$50 for Non-members

Credits

1 Total Credit: 1 RN CE

pricing

$25 for Members

$50 for Non-members

LEARNING OBJECTIVES

• Understand what constitutes "Critical Conversations"
• Learn why most people react in one of three ways during critical conversations / difficult moments
• Increase understanding of self-awareness and what elements of self contribute to how we handle communication and crisis